Guide F.A.Q.
FAQ
let's start
“In a world full of choices, sparkling wine is always the answer.”
Orders
In this case you need to contact customer services as soon as possible and we will respond immediately. Obviously, if the product has been deliveerd to the courier we can not do anything anymore.
Unfortunately, we only accept orders through our online store to avoid errors and ensure a secure transaction for our customers.
Yes, we also work with wholesalers and distributors. Register as a wholesaler to see our wholesale prices for large orders.
For orders over €3,000, we will request your tax information to comply with regulations.
We accept the following payment methods:
Credit and Debit cards like VISA, Mastercard
Bizum (Spanish bank account related)
Direct bank transfer
Due to the wide range of products, there may be slight differences in the label. Returns are not accepted for this reason.
We recommend contacting our customer service team before placing your order to verify the label. We'll be happy to send you photos of the stock and labels for confirmation.
Once payment is complete, you will receive an order confirmation email. Additionally, if you are a registered customer, you can access your personal account to check the status of your order.
Our store has many filters you can use. If you can't find one, you can also use the search engine at the top of our website. Enter at least three characters to display products. If it's not among the results, you can write to us at info@espumosos.keliam.com indicating the product you're looking for and the quantity. We'll do our best to help you.
You can always order a product, even when it says it is on back order. The only thing then is that its delivery takes a few more days than usual.
Shipping Delivery Returnings
Seur is our partner in shipping. They offer several shipping options. See our terms and conditions on shipping and returns for more information.
Unfortunately, for the moment, we are limited to Spanish territory, that is, the peninsula and the Balearic Islands.
Our products are shipped in specially designed packaging to minimize damage. However, accidents can happen. Please report the incident within 24 hours of receipt, including photos of the broken bottle, to info@espumosos.keliam.com. We will take all necessary steps to resolve the issue.
Please review our return policy carefully to verify claim exclusions.
It is important to check the package upon receiving the order:
- Check the packaging for any abnormalities or damage.
- Mention the anomalies on the delivery note/carrier's note.
IMPORTANT: If you notice that the package is damaged, wet, damp, or shows any other signs, it may be broken. Do not accept the package and ask the carrier to contact us at Espumosos.es. We'll take care of the rest and make sure you receive your order safely.
We manually pack all of our customers' packages due to the delicate nature of our products. As humans, we can make mistakes.
If we send you the wrong product, we'll cover the return shipping costs. Once we receive the wrong product, we'll send you the correct one as soon as possible.
No, since these are drinks, we do not accept open bottles.
This is the only exception in which we can accept an opened bottle. In that case, we must receive the opened bottle back. Please make sure the bottle is tightly closed and return it with the remaining contents.
We do not accept returns of EMPTY bottles of products that were in poor condition.
No, we understand that personal tastes may vary, but we cannot exchange products based on personal tastes.
We always offer our customers the option to return an unopened product if they change their mind. However, in this case, Espumosos.es will not cover the cost of returning the bottle(s).
Espumosos.es solo reembolsará el importe del producto, excluyendo los gastos logísticos.
Gift boxes / Ideas for Gifts
Simply choose from our pre-designed gift boxes or start creating your own by choosing one of our options and adding the products you want. It will be the perfect gift box for your favorite sparkling wine.
Important: do not forget to add a different shipping address ( at checkout time) when the receiver is not living with you.
Follow THIS LINK to go directly to our gift ideas page.
No, the receiver will only receive the packing slip with no pricing and which always goes with every delivery. The invoice goes to the one who paid the giftpack and will be send by email to the address provided or is displayed during checkout.
Well, that's easy. You can add a gift message card to the giftpack and write a dedicated message.
The courier will send you an email with this information
If the courier can not deliver the giftpack, you and not the receiver of the gift pack will receive an email with tracking numbers. You then need to visit the webpage of the courier, enter this number and follow their instructions or contact them by phone.
Yes, the receiver needs to use the packing slip details and contact us. Very important: the giftpack needs to be in perfect state and obviously any product in it must not have been opened. Depending on the reason of its return, it might be for free.
Invoices
If you've paid and everything is correct, you'll receive an invoice automatically by email. Make sure to include all information, including your tax identification number (NIF/CIF).
Access to yout account
Please check:
- If you're a new customer and just placed your first order, check if you have the Espumosos.es welcome email titled "An account has been created/se ha creado una cuenta." You'll find a link to "Set a new password." Click and follow the instructions.
- If you're already a customer and have forgotten your password, click "Forgot your password?" on the login form. Follow the instructions.
In both cases, please check your email (including your SPAM inbox). If it has arrived in SPAM, mark the email from Espumosos.es as non-spam.
